Documentation

Everything you need to run your store

Screen-by-screen, flow-by-flow guides for every part of BillionBiz — written for merchants and store teams, not engineers.

Getting Started

From your first email OTP to your first sign-in — everything you need to launch a BillionBiz store and find your way around the Admin Panel.

4 guides

Shipping & Logistics

Connect a carrier, manage warehouses, book shipments, and handle returns and COD — everything from parcel to doorstep.

10 guides

Dashboard & Analytics

Your store's daily pulse, a full analytics suite, and downloadable reports — everything you need to see how your store is doing and act on it.

3 guides

Orders, Refunds & Abandoned Carts

Work the order queue from placement to delivery, process refunds through an approval workflow, and win back revenue sitting in abandoned checkouts.

4 guides

Appointments & Bookings

Set up bookable services, assign team members or resources, publish availability, and understand the customer booking and self-service flows.

14 guides

Products, Inventory & Categories

Build your catalog: add and edit products, import in bulk, track stock, and organize everything into categories.

7 guides

Customers, Reviews & Support

Manage customers, product reviews, questions, photos, and support, with guides to saved moderation policies, request emails, and review CSV transfers.

9 guides

Coupons, Marketing & BuBu

Build discount coupons, control how your store is found on Google and AI assistants, and see what's next on the growth roadmap.

5 guides

Online Store, Branding & Templates

Set your brand identity, configure navigation and footer, apply a theme, choose a layout for every customer-facing page, tune your mobile experience, and connect your domain.

14 guides

Page Builder & Content Editors

Build your homepage with drag-and-drop sections, choose a design for your About Us story and maintenance screen, and keep your legal pages up to date.

7 guides

Hosting

Host any website — a portfolio, a marketing site, a documentation portal, or the static build of any modern framework — right alongside your BillionBiz store.

6 guides

WhatsApp Integration

Connect your WhatsApp Business number, sync your catalog, and sell and support customers directly in chat — from one dashboard.

4 guides

Billing, Finance & Subscription

Manage your BillionBiz subscription and track how customer payments move from checkout to your bank account.

3 guides

Team & Settings

Manage teammates and roles, keep your account secure, review every change made to your store, and configure the platform to fit how you work.

9 guides

Marketplace & Vendors

Turn your store into a multi-vendor marketplace — invite sellers, review applications, oversee performance, and give each vendor their own self-service dashboard.

3 guides

For Customers

How to shop a BillionBiz-powered store — creating an account, browsing, checking out, tracking orders, returns, and getting help.

10 guides

Point of Sale

Run counter bills, pickups and appointment payments, review paid-bill adjustments, print receipts, and close the cash day.

23 guides