Customers, Reviews & Support
Manage customers, product reviews, questions, photos, and support, with guides to saved moderation policies, request emails, and review CSV transfers.
Every shopper who registers or places an order on your store shows up automatically in Customers. Product reviews use your store's effective approval policy: without saved settings, new reviews approve automatically. Moderation → Reviews, Questions, and Customer photos help you manage public contributions. Customer support problems go to Support Tickets.
What you get
- A searchable customer register that builds itself — no setup, no manual entry, every registered shopper appears the moment they sign up or order.
- A 360° customer profile — contact details, lifetime orders, total spent, average order value, saved addresses, and full order history in one place.
- Review moderation with approval decisions, rejection reasons, merchant replies, and public visibility controls.
- A built-in help desk — tickets, statuses, priorities, and full conversation threads, with no third-party tool required.
- Admin notifications that tell you the moment a new ticket, review, order, or low-stock event needs your attention.
Guides in this section
The Customers Screen & Customer Profile
Search and filter your customer list, and read the full profile — orders, spend, addresses, and notes — for any shopper.
Review Moderation
Approve or reject incoming product reviews, respond as the store, and keep your storefront's ratings trustworthy.
Support Tickets & Admin Notifications
Run your help desk from ticket creation to resolution, and stay on top of what needs your attention with the notification bell.
Email Templates (Premium & Classic Styles)
Customize the transactional emails your store sends in a visual builder, starting from a Premium or Classic design.
Moderation Settings
Save approval, contribution, filter, and notification policies, and understand free/paid access and stale-save conflicts.
Questions & Answers
Publish answers, moderate customer contributions, and follow the shopper's question form.
Customer Photos
Enable eligible customer contributions, inspect full-size photos, and approve, reject, or delete gallery entries individually or in bulk.
Review Requests
Configure request timing and the workflow recipe, understand email drafts versus live sending, and troubleshoot reminders and opt-outs.
Import & Export Reviews
Export filtered reviews, preview and commit CSV imports, and understand Imported labels, image warnings, and transfer errors.
Where customer analytics live
The lifetime figures you see on a customer's profile — orders, spend, average order value — feed into the broader trend and cohort reporting in Analytics. This section covers the individual customer record; that one covers your customer base as a whole.