Pricing & Plans (Free / Starter / Growth / Pro / Max)
Compare the Free, Starter, Growth, Pro, and Max plans by price and limits, then learn how to change plans and respond to a limit.
BillionBiz has five online-store plans: Free, Starter, Growth, Pro, and Max. The prices below are monthly, GST-exclusive base prices in INR; limits and included features follow the current production plan catalogue.
How plans work
- Plans control features (included or unavailable capabilities) and limits (allowances such as products, users, or monthly emails).
- The Usage tab warns you at 80% of a finite count limit and shows Upgrade Plan when you reach it.
- To compare or change plans, go to Settings → Billing & Plan → Plan & Billing, then select View Plans.
- Before you have an account, the public pricing page on the BillionBiz website opens on Annually with GST-exclusive prices; see Browsing plans on the public pricing page.
Plan comparison at a glance
| Feature | Free | Starter | Growth | Pro | Max |
|---|---|---|---|---|---|
| Price per month | ₹0 | ₹599 | ₹1,299 | ₹1,999 | ₹64,999 |
| Products | 10 | 100 | 500 | 2,000 | Unlimited |
| Store users | 1 | 2 | 6 | 15 | Unlimited |
| Appointments | Paid add-on | Paid add-on | Paid add-on | Paid add-on | Paid add-on |
| Active appointment offerings | 3 | 5 | 10 | Unlimited | 50 |
| Active coupons | Not available | 5 | 20 | 100 | Unlimited |
| Monthly emails | 100 | 500 | 2,000 | 10,000 | Unlimited |
| Report history | 7 days | 30 days | 90 days | Unlimited | Unlimited |
| Audit logs | Not available | Not available | 30 days | 200 days | 365 days |
| Workflows | Not available | 2 | 5 | 20 | Unlimited |
| Plugins | Not available | 2 | 5 | 20 | Unlimited |
| CSV export | Not available | Included | Included | Included | Included |
| Excel export | Not available | Not available | Included | Included | Included |
| PDF export | Not available | Not available | Included | Included | Included |
| Scheduled reports | Not available | Not available | Included | Included | Included |
| Priority support | Not available | Not available | Included | Included | Included |
| Google sign-in for customers | Not available | Included | Included | Included | Included |
| Behavior analytics | Not available | Included | Included | Included | Included |
| Real-time analytics | Not available | Not available | Included | Included | Included |
| Industry benchmarks | Not available | Not available | Included | Included | Included |
| Click heatmaps | Not available | Not available | Included | Included | Included |
| Review approval rules | Not available | Included | Included | Included | Included |
| Moderation filters | Not available | Included | Included | Included | Included |
| Review photo intake | Not available | Included | Included | Included | Included |
| Moderation customer emails | Not available | Included | Included | Included | Included |
| Review requests | Not available | Included | Included | Included | Included |
| Review Import/Export & Question Export | Not available | Included | Included | Included | Included |
| Moderation audit history | Not available | Included | Included | Included | Included |
Appointments is separate from the plan price
No plan includes Appointments automatically. Every plan needs one active paid Appointments add-on; its current price is shown in Settings → Billing & Plan → Add-ons. The add-on unlocks the feature, while the plan supplies the active-offering cap shown above and the Users allowance for team members. See Plans, Add-ons & Team Allowances.
Free
₹0 per month. Free gives you the core allowances for starting a store.
- Products — up to 10 listings.
- Store users — 1.
- Email — 100 emails per month.
- Reports — 7 days of history; CSV, Excel, PDF, and scheduled exports are not included.
- Not included — coupons, audit logs, workflows, plugins, and priority support.
Starter
₹599 per month. Starter raises the core limits and introduces a small workflow and plugin allowance.
- Products and users — up to 100 products and 2 store users.
- Coupons and email — 5 active coupons and 500 emails per month.
- Reports — 30 days of history with CSV export; Excel, PDF, and scheduled reports are not included.
- Workflows and plugins — 2 of each.
- Not included — audit logs and priority support.
Growth
₹1,299 per month. Growth increases core allowances and adds the report, audit, and support features shown below.
- Products and users — up to 500 products and 6 store users.
- Coupons and email — 20 active coupons and 2,000 emails per month.
- Reports — 90 days of history with CSV, Excel, and PDF export, plus scheduled reports.
- Audit logs — included with 30-day retention.
- Workflows and plugins — 5 of each; priority support is included.
Pro
₹1,999 per month. Pro provides larger finite core allowances while report history is unlimited.
- Products and users — up to 2,000 products and 15 store users.
- Coupons and email — 100 active coupons and 10,000 emails per month.
- Reports — unlimited history with CSV, Excel, and PDF export, plus scheduled reports.
- Audit logs — included with 200-day retention.
- Workflows and plugins — 20 of each; priority support is included.
Max
₹64,999 per month. Max removes the count limits shown in this comparison while retaining a finite audit-log window.
- Products, users, coupons, emails, workflows, and plugins — unlimited.
- Reports — unlimited history with CSV, Excel, and PDF export, plus scheduled reports.
- Audit logs — included with 365-day retention.
- Priority support — included.
Browsing plans on the public pricing page
The BillionBiz website shows plans in two places: the Plans that grow with your business section on the home page, and the full Every feature, side by side comparison page at the /pricing address. The plans come live from BillionBiz's plan catalogue, in two product lines: Online Store plans and Hosting plans (standalone static sites and apps). The Free to Max plans described on this page are the Online Store line.
Pick a billing cycle with the toggle
At the top right of the section (and of the /pricing header), the Annually / Monthly toggle switches every price on the page. The page opens on Annually. The Annually button carries a Save N% badge. N is the smallest saving among the paid plans across both product lines, rounded down, so the badge never promises more than the weakest paid plan gives you. The badge is hidden when there is no paid plan to compare.
Read a plan card (home page)
Each card shows the plan name, a badge on the recommended plan, the price, a one-line description, the feature list and a button. On Annually, the card shows the monthly price struck through, the annual price divided by 12 as the large per-month figure, and a line such as billed annually with the real yearly amount. On Monthly, it shows just the monthly price. The button reads Start Free on a free plan and Get Started on a paid plan.
Know the card layout
Cards in a product line are centred in rows of equal-sized cards. With five plans you get three cards, then two centred below them; four plans sit in one row of four on a wide screen; on a tablet there are two cards per row and on a phone one.
Jump to the full comparison
Under each product line, Compare all store features and Compare all hosting features open the /pricing page at that product's section, and carry your billing choice with them. On /pricing itself, the Online Store and Hosting pills next to the toggle jump to the Store plans and Hosting plans tables on the same page.
Read the comparison table
Each table has a Features column and one column per plan. A column header shows the plan name, its per-month price, billed annually with the yearly amount (annual cycle only, paid plans only), and a button: Start Free for a free plan, Choose for a paid plan. Feature rows are grouped by category. A tick means the feature is included, a cross means it is not, and anything else is the plan's allowance for that row. The table lists every plan feature, not only the headline limits, so you will also find rows such as Google Sign-in for Customers (under Marketing), the Appointments rows (appointment services, staff members and video call minutes, which follow the Appointments add-on described above), the Moderation rows, and the analytics rows (such as reports, behavior analytics, click heatmaps and real-time analytics). Always read the plan's own column for a row; a plan without a value for a feature shows it as not included.
Start signing up
Every card and column button opens the sign-up wizard with that plan and your billing cycle preselected. See Signing Up & Onboarding Your Store.
You can also open /pricing straight on the monthly cycle by adding ?billing=monthly to its address; any other value, or none, opens on Annually. The toggle on the page can still be switched afterwards.
All prices on these pages are GST-exclusive. The note under the heading reads "Prices exclude GST. 18% GST is added at checkout." (the rate is read live from the plan catalogue, with 18% as the fallback). See GST on your subscription.
Troubleshooting the public pricing page
- The price at checkout is higher than on the card. Expected: cards show the base price before GST, and GST is added at checkout. The Review and Payment steps of the sign-up wizard show Subtotal, GST (18%) and Total payable today.
- The annual card shows a smaller number than I will pay. The large figure is the annual price divided by 12. The amount actually charged once a year is the billed annually line under it, plus GST.
- There are no prices, only a "Live prices didn't load" panel. The plan catalogue could not be reached. Select Try again, or select Start free to begin on the free plan and pick a paid plan later. No figures are shown while prices are unavailable.
- The Save badge is missing. It is hidden when the catalogue has no paid plan to compute a saving from.
- Hosting or Online Store is missing from /pricing. A product line is hidden when the catalogue returns no plans for it; the page shows Loading plans… only while the first load is in progress.
What happens when you hit a limit
Watch finite limits in Usage
The Usage tab shows enabled count-based allowances as current use against your limit. Use its remaining count and warning state to decide when you need a plan with a larger allowance.
Not every feature has a usage bar
The Usage tab tracks enabled count-based limits. Included or unavailable yes/no features do not appear there, so use the comparison table above when you need to check one of those capabilities.
On Settings → Billing & Plan, open the Usage tab. Enabled, count-based resources such as Products, Users, Coupons, Monthly Orders, and Emails show their current use against the plan's allowance:
- At 80% of a limit, a yellow warning appears so you have time to plan ahead.
- At 100%, a red alert appears with Upgrade Plan.
- Truly unlimited resources on your plan show as "X / Unlimited".
How team seats are counted
The Store users allowance in the table above is counted in people, not logins. The seat strip on Team → Team shows the same number as "Plan seats · 1 per person, vendors included".
- One person counts once. Someone with an admin login, a booking profile, a counter PIN, or all three uses one plan seat. Turning another switch on for a person who is already on your team does not use another seat.
- The owner counts as one, however many ways the owner signs in (admin login, owner PIN at the counter, taking bookings).
- Vendor teams count too. Every vendor admin and vendor staff member uses a seat from the same pool as your own team.
- Counter seats are separate. If you use the POS add-on, a cashier uses one counter seat (the base seats plus any extras you bought) and one plan seat. The owner never uses a counter seat.
- At the limit, Add person still opens but Save person is disabled, and the page shows "All seats used. Remove someone or upgrade in Billing to add a person." Existing people keep working.
- Already over the limit? Stores that were over their allowance when this counting was introduced keep every existing person with access. Nothing is locked because of the new count; only new additions are blocked until you upgrade or remove someone ("Your store is over its plan limit. Existing people keep access, but you can't add anyone until you upgrade or remove someone.").
- If BillionBiz can't read your limit it pauses adding people ("We can't check your seat limit right now, so adding people is paused. Refresh to try again.") rather than guessing.
Full walkthrough: Team: People, Seats & Access.
Monthly Orders is a hard limit, not just a warning
Unlike most resources above, reaching your plan's Monthly Orders cap doesn't just prompt an upgrade — it actively blocks new orders (storefront checkout, admin-created orders, and WhatsApp checkout alike) until the counter resets at the start of next calendar month or you upgrade to a plan with a higher allowance. Full detail on exactly what's blocked and what customers/admins see is in Plans & Billing: What happens at the monthly order cap.
Choosing or changing your plan
Go to Settings → Billing & Plan → Plan & Billing to review and switch plans.
Open the plan chooser
Select View Plans. The Choose a Plan dialog lists every available plan.
Choose monthly or annual billing
Annual billing is cheaper per month. BillionBiz shows the effective monthly cost alongside the full annual amount so the saving is clear.
Pick your plan
Each option is labelled Upgrade, Downgrade, or Current relative to your plan today, with prices shown for your chosen billing cycle.
Review the Switch Summary
Before you pay anything, BillionBiz calculates proration: credit for unused time on your current plan, any existing account credit, the new plan's price, and the exact amount due today. If the math results in excess credit, it stays on your account and reduces your next renewal.
Pay securely
Select Continue to Payment (or Pay [currency] [amount]) to open Razorpay's hosted Checkout, then choose any payment method Razorpay presents for your account. BillionBiz does not collect card fields or show an optional card-saving control in its own dialog. Closing Checkout shows Checkout closed. No payment was made. and leaves the switch incomplete.
Your plan switches the moment payment is confirmed, and new features and limits are available right away.
Looking for an upgrade button on another screen?
Some screens elsewhere in the Admin Panel (like Settings → Preferences) show a locked-feature badge for capabilities above your current plan, but that badge is informational only — it isn't a clickable upgrade shortcut everywhere it appears. To actually change your plan, go to Settings → Billing & Plan.
GST on your subscription
Every price you see on the pricing page and inside Settings → Billing & Plan is the GST-exclusive base price — the amount before tax. BillionBiz adds India's Goods and Services Tax (GST) on top of that base and charges the combined total; the plan price alone is never what gets charged to your card.
The rate can change
GST is currently charged at 18%. BillionBiz reads the live rate from its billing system at checkout time rather than hardcoding it, so if the rate is ever revised, every screen below always shows the rate actually being charged — not a stale number from this page.
Worked example — a plan priced at ₹1,299/month:
| Amount | |
|---|---|
| Base price (GST-exclusive) | ₹1,299.00 |
| GST (18%) | ₹233.82 |
| Total charged | ₹1,532.82 |
The same math applies to annual billing: a ₹12,999/year plan is charged ₹15,338.82/year (₹2,339.82 GST). GST is calculated on the exact price you'd pay for your chosen billing cycle, not on the monthly-equivalent number shown next to an annual price.
Where you see the GST breakdown
The pricing page and the sign-up wizard
On the public Pricing section and the /pricing comparison page, each plan card and comparison column shows only the GST-exclusive price (on the annual cycle, the large figure is the annual price divided by 12, with a "billed annually" line showing the yearly amount); there is no per-plan GST line. One note near the top of the section reads "Prices exclude GST. 18% GST is added at checkout." The sign-up wizard's Choose Plan step shows the same single note under its plan list. GST is itemised on the wizard's Review step as Subtotal, GST (18%) and Total payable today, and again on the Payment step, where the Pay button shows that same total.
Your current plan
On Settings → Billing & Plan, the current-plan card (classic skin) and the plan header on the v2 skin's overview tab show your plan's GST-exclusive base price, with one note underneath: "Prices exclude GST. 18% GST is added at checkout." There is no "+18% GST" qualifier and no GST-inclusive total on the card any more.
The plan chooser
Click View Plans. Every plan row shows its base price only, and one note under the whole plan list reads "Prices exclude GST. 18% GST is added at checkout." The same single note appears on the v2 skin's plan tab card grid, under the plan comparison table, and at the bottom of the plan-browsing drawer. No individual plan carries its own GST line or "total" figure. Each note is hidden when none of the listed plans is GST-applicable (for example when every plan is priced in a non-INR currency).
The payment step of a plan switch
After you pick a plan, the Switch Summary lists the new plan price, Amount after credit (only when credit reduced what you owe), a GST @ 18% row (INR plans only), and, below a divider, Total payable today. That total is the GST-inclusive amount, the same number Razorpay charges when you continue with Continue to Payment.
Your next invoice preview
Further down the Billing screen, the "next invoice" card breaks the charge into two lines — the plan's base price, then "GST @ 18%" — followed by the GST-inclusive total.
Invoice history
Where you see this depends on which admin skin you're on. On the classic skin's Invoices sub-tab and the v2 skin's dedicated invoices tab, each row shows a single GST-inclusive Amount column — the full breakdown isn't split out in the table, but it is on the downloaded PDF, whose totals block shows Taxable value plus a GST (18%) line (only for invoices that carry tax — see the callout below). On the v2 skin's overview tab, the invoice history panel goes further and shows a taxable-amount column and a GST column alongside the total, right in the table.
Not the same as your store's own invoice template
This is BillionBiz's invoice for your subscription fee — a fixed, backend-generated PDF you can't customize. It's unrelated to Customizing Your Invoice, which controls the invoices your store sends to your customers for their orders.
When there's no GST line
- Free plan — the Free plan has no price, so nothing above shows a GST line or total; there's nothing to tax.
- Non-INR plans — if your plan is priced in a currency other than INR (USD, EUR, GBP), Indian GST does not apply, and none of the screens above show a GST line for it. You're charged exactly the listed price.
Why is the amount on my card higher than the price on the pricing page?
This is expected, not a billing error. Every displayed plan price is the GST-exclusive base; the amount actually charged (shown as Total payable today in the plan-switch summary, right before you open Razorpay) always includes the 18% GST on top. If a number surprises you, check the "Prices exclude GST" note on the pricing page, or the GST row above Total payable today at checkout — it explains the gap.
Why does an older invoice show no GST?
Invoices issued before GST was added to subscription billing keep their original ₹0 tax line — they are historical records and aren't recalculated retroactively. Only invoices issued from this change onward show a real GST breakdown.
What happens on downgrade
If you move to a lower-tier plan and your current usage exceeds what that plan allows, BillionBiz shows a Downgrade Impact screen before the switch completes. Count-limit entries show your current usage, the new limit, which listed items remain active, and which listed items will be disabled. The panel also warns that you have a 24-hour grace period to adjust usage, and you must acknowledge the impact before continuing.
Next steps
- Signing Up & Onboarding Your Store — where you first choose a plan.
- Plans & Billing — the day-to-day Billing screen in full detail, including payment history and saved payment methods.