Plans & Billing

How to view your current plan, change plans, track usage against your limits, and understand what happens if a renewal payment fails.

Your BillionBiz plan controls two distinct things: features (capabilities that are on or off) and limits (caps on how many products, users, coupons, or orders you can have). Everything about your subscription — reviewing it, changing it, and paying for it — happens on the Billing screen.

Go to Settings → Billing & Plan (there's no sidebar item literally named "Billing" — it's a card inside the Settings hub, at /settings/billing).

The Billing screen

On the classic admin skin, the Billing screen is divided into up to three tabs: Plan & Billing, Usage, and — for store-level admins (Owner/StoreAdmin, not Vendor) — Add-ons.

Plan & Billing tab

The top card shows your current plan at a glance: plan name, status (Active, Grace Period, Past Due, Suspended, and so on), monthly price, the date your subscription started, and the date it next renews. The monthly price is the GST-exclusive base price, with the note "Prices exclude GST. 18% GST is added at checkout." beneath it for GST-applicable plans. Next to it, a View Plans button opens the plan chooser.

Below that are two sub-tabs:

Successful automatic renewals appear here too. A successful store-plan or separately billed monthly add-on renewal creates a payment and a paid invoice for the renewed period.

Turn auto-renew on or off

The current plan card has an Auto-renew row with a switch. It decides whether BillionBiz charges your saved card for you on the plan's end date. It is on by default for every store, so nothing changes until you switch it off.

While the change is being saved the switch shows a small spinner and is locked; it then shows the confirmed state, and the plan card in the sidebar and the dashboard rail pick up the new value. If saving fails, the switch stays exactly as it was, you see a single error message, and you can try again.

When auto-renew is off. On the end date BillionBiz does not charge your card, even if one is saved. The plan moves into the 48-hour grace period (see If your subscription lapses), and then expires if you have not renewed. Renewal reminder emails change to match: instead of promising a charge they say your plan ends on the date and ask you to renew, with a Renew Now button back to this screen. No WhatsApp renewal reminder is sent while auto-renew is off.

When auto-renew is on but there is no card to charge. The switch stays on and a warning appears under the row: "No saved card, so renewal can't be charged automatically. Renew before [date] to keep your plan active." Click Renew plan beside it: the classic skin opens the plan dialog and v2 opens the plan drawer, where you pay for the renewal and can tick the option to save the card for next time.

In the classic skin, the date label on the current plan card follows the same setting: it reads Renews: while auto-renew is on and Ends: while it is off. On free, complimentary and non-Active plans, where the Auto-renew row is hidden, it always reads Renews:.

The sidebar plan card (v2) also nudges you: it shows Renew instead of Upgrade whenever auto-renew is off or the plan has 7 days or fewer left. Its message reads "Renews in N days" while auto-renew is on and "Expires in N days" otherwise, and the line beneath it reads Renews [date] or Expires [date] to match. The card, the Dashboard plan ring, the Billing Overview and the header status chip all use one and the same date, the plan period end, so they never disagree. If the setting is missing or off, the wording is "Expires", never "Renews".

Troubleshooting: "The row says Auto-renew is on but not that it will use my card." No card is saved for automatic charging, so BillionBiz cannot take the payment on the date. The warning under the row says so: click Renew plan, pay for the renewal yourself before the date, and tick the option to save the card. "My plan card says Ends: instead of Renews:." In the classic skin Ends: appears only while auto-renew is off; turn the switch back on and the label returns to Renews:. Troubleshooting: "The switch is greyed out." It is locked while a change is saving (wait for the spinner to finish), or your account is a vendor account, which is read-only. "I turned it off but the sidebar plan card still shows auto-renew on." The card reads the same setting once the save is confirmed; if the spinner never finished, refresh the page and check the row again. "I want to stop being charged without losing the plan early." Turn auto-renew off: the plan stays active until the end date shown, then the grace period applies.

v2: with auto-renew off, every date is the plan end

With auto-renew off BillionBiz never charges your card, so there is no renewal to count down to. The v2 skin then shows the plan end date (the date the paid period stops) everywhere it would otherwise show a renewal or charge date, so all of these agree with each other:

The Needs attention card on Overview also lists unpaid invoices ("N unpaid invoices"), and the renewal or plan-end row appears only once the date is 7 days away or closer on an Active plan. Both rows count to the one plan end date, so they never disagree with the sidebar plan card or the header chip.

To see the dates yourself, open Settings → Billing & Plan → Overview, read the hero fact (it says Ends or Renews), then open Payment methods and Usage and compare. To change the setting, use the Auto-renew row on Overview (Turn auto-renew on or off).

Find a renewal charge and download its invoice

Invoices for a domain you bought or renewed through BillionBiz show the domain name under the plan name in the invoice list, on the classic skin and on v2 (both the invoices tab and the billing history), so you can tell a domain invoice apart from a plan invoice. The same invoice can be downloaded from Online Store → Domains → My domains; see Domains.

On the v2 overview, the paid invoice also contributes to billing trend → monthly spend.

v2: the Invoices tab

On the v2 skin, open Settings → Billing & Plan → Invoices. The tab label carries a count of all your invoices. Above the list you get a totals strip, then a filter bar, then the invoice table. The classic skin's Invoices sub-tab has none of this: it lists every invoice on one page with no filters.

The totals strip. Three cards appear above the table once at least one invoice has loaded:

The strip always totals all your invoices. It does not change when you use the filters below it, so use it as your running balance and the table as the searchable detail.

Find an invoice.

The pills, the search and the date range all combine: a row must pass every one. Changing any of them returns you to the first page. With more than 10 matches the table pages 10 at a time, with a range label like "1–10 of 23" and ← / → buttons.

The payment confirmation email and your tax invoice

After each successful payment, BillionBiz emails a payment confirmation with the paid tax invoice attached as a PDF named like Invoice- followed by the invoice number. This covers a plan purchase, a plan renewal, an add-on purchase, and an add-on renewal. A plan switch fully paid by credit, with nothing charged, carries no invoice PDF; only a credit note is created for it. When the PDF is attached, the email body says so and names the invoice number.

The email goes to the store's point-of-contact email, the address recorded for the store at signup. It does not go to every team member. Credit notes from refunds are not attached.

If the PDF cannot be generated, the confirmation email still arrives without the attachment, and the payment is not affected. The invoice stays available under Invoices / tax invoices as described above.

Didn't get the invoice email?

The Saved Payment Methods section lists every card or UPI address on file. You can set one as the default for automatic renewals, or remove one you no longer use — both actions work the same way on the classic and the v2 skin.

v2: the Payment methods tab

On the v2 skin, open Settings → Billing & Plan → Payment methods. The page has a payment method heading, your saved methods on the left, and (when it applies) a Next charge card on the right. On a narrow screen the Next charge card stacks below the saved methods.

Reading a saved method. Each row has:

• A brand chip on the left with the card network in capitals (for example VISA), or the method type when there is no network. The chip keeps a fixed minimum width and never wraps, so a long brand name stays on one line instead of squeezing the chip.
• A title such as "Visa ending 4242" (just the brand name when there are no last four digits).
• A primary badge on the default method.
• An expiry line when the method has one. The default shows "Expires 08/28 · used for renewals and add-ons"; any other method shows "expires 08/28".
• set as default (on non-default methods only) and remove. Both lock with a spinner while they save.

The Next charge card. It tells you what your default method will be charged and when:

To change which method pays, click set as default on another row; the Next charge heading follows. To switch auto-renew itself, use the Auto-renew row on the Overview tab (see Turn auto-renew on or off).

Plan Usage tab

This tab shows how close you are to each of your plan's tracked limits — Products, Users, Coupons, Monthly Orders, Emails, and others — as a labelled progress bar.

If you run a marketplace with multiple vendors, each resource row can be expanded to show a per-vendor breakdown of how much of the allowance each seller is consuming.

v2: the Usage tab

On the v2 skin, open Settings → Billing & Plan → Usage. Under the usage this period heading, the line "Plan: [plan name] · next renewal [date]." names your plan and renewal date. With auto-renew off nothing renews, so the line reads "Plan: [plan name] · plan ends [date]." and the date is the plan end.

Meters. Every tracked limit is a row in the Limits this period card, ranked with the limit closest to its cap first; unlimited rows follow, drawn as a hatched bar with "Unlimited". Each row shows the amount used, the limit and the percentage, for example "820 / 1,000 · 82%". The bar color follows two thresholds, also spelled out in the legend at the top right of the card:

From 70% a row also gains a short note: "[N] left" while there is room, or "[N] over limit" when usage is already past the limit. Under a row, any vendor breakdown ("Store direct 12", then one entry per vendor) is always visible.

The near-limit banner. When any limited row is at 70% or more, a banner appears above the card. It reads "N limits are close to their caps" (or "N limits reached" as soon as any row has hit 100%) and lists each affected row as "Products 82% · Team members 95%". Its Upgrade plan button opens the Plan tab. The button is hidden on the top plan, since there is nothing higher to move to.

Troubleshooting: "A meter is amber but my numbers look low." The meters count your plan's tracked resources (for example Products counts SKUs, see above), not rows on a list. "There is no banner." No limited row is at 70%; unlimited rows never trigger it. "The tab says it couldn't load usage." Click retry; no figures are shown on purpose when the request fails, rather than stale ones.

What happens at the monthly order cap

Unlike Customers above, Monthly Orders is a hard limit — once a store reaches its plan's order count for the calendar month (UTC), every new-order action is refused until the counter resets or you upgrade. The count is a live count of every order row created this calendar month, regardless of status, so cancelled or refunded orders still count toward it.

What the customer sees: checkout fails with an error toast reading the backend's raw message — literally You have reached the limit for "orders_monthly" in your current plan — rather than polished, store-branded copy. There's no dedicated "sorry, we're sold out for the month" screen yet; the toast is the only signal a shopper gets. On the WhatsApp ordering bot the copy is friendlier: "This store has reached its order limit for this month. Please contact the store directly to place your order, or try again next month."

What the admin sees: the same raw backend message shown as a toast when a manual order or document-to-order conversion is blocked, plus the Plan Usage tab's normal 80%/100% progress-bar treatment described above. Separately, BillionBiz emails the store's admin once when usage crosses 80% and once when it crosses 95% of the order cap (a single email per threshold per 24 hours, not one email per order) — this is independent of the Plan Usage tab and fires even if nobody opens the Billing screen.

When the counter resets: at the start of each calendar month, UTC — there's no in-app control to reset it early or extend it mid-cycle short of upgrading to a plan with a higher (or unlimited) order allowance.

Add-ons tab

If you're an Owner or Store Admin (this tab isn't shown to Vendor accounts), a third tab — Add-ons — lets you buy and manage available BillionBiz add-ons directly from the Billing screen, whether or not you already have hosting. It shows the same cards as the standalone Add-ons page:

• Each add-on (for example, the hosting app add-on — 1 hosted site, 5 GB storage, 50 GB bandwidth/month, 500 form submissions/month, GA4/pixel injection, per-site SEO tools, and 1 custom domain per unit) is shown as a card with a Monthly/Annual billing-cycle toggle (Annual is marked Save 17%) and a quantity selector for how many units to add.
• Each card shows Subtotal (GST-exclusive price times quantity), GST (18%) and a bold Total payable today (the Subtotal and GST rows appear for INR add-ons only). The total is what Razorpay charges, so it is higher than the listed add-on price by exactly the GST row.
• Buy Add-on opens the in-app checkout (see Pay in the in-app checkout) to activate it; once active, the card shows an Add Another App option to buy more units.
• Appointments is the single-purchase exception. Its card shows Quantity: 1 Appointments add-on with no quantity selector. While active it shows Appointments add-on active and does not show Add Another App; a duplicate request is refused with The Appointments add-on is already active.
• Cancel Add-on opens a confirmation dialog. Every add-on with an identifiable future paid-period end stays active until that date and stops renewal; the scheduled card then hides Cancel Add-on. Free, complimentary/non-billable, missing-price, and undated legacy grants can cancel immediately when no paid boundary can be found.

v2: your add-ons are listed first

On the v2 skin, open Settings → Billing & Plan → Add-ons. The cards are split into two groups: Your add-ons (add-ons already active on your store) first, then Available to add (everything you can still buy). The group headings appear only when both groups have at least one card. The classic skin's Add-ons tab keeps its own grouping by category instead.

Troubleshooting: "I bought an add-on but it is not under Your add-ons." Only an add-on that is currently active moves up. A purchase that failed, or an add-on that was fully refunded or paused, sits under Available to add with Buy Add-on on its card.

Monthly add-ons on an annual plan

If your store plan is Annual and you select Monthly on an add-on card, the first purchase is a full month at the displayed monthly base price, plus GST where applicable. It is not prorated to, or bundled into, the store plan's annual renewal. The add-on card shows Renews on [date], one calendar month after purchase, and future renewals charge the saved default payment method monthly on that own date.

On a Monthly store plan, a Monthly add-on keeps the existing plan-aligned behaviour: the first charge is prorated to the plan's next renewal date, then the add-on renews with the plan. The separate schedule applies only to the Monthly add-on + Annual plan combination.

If the own-date renewal cannot use a saved default payment method or its charge fails, the add-on keeps working for a 48-hour grace period. It retries once after 24 hours. If that retry does not succeed, only that add-on is paused; select Buy Add-on on its card and complete the purchase again to restart it.

When grace starts, BillionBiz sends one [Add-on name] renewal payment failed message to the store's point-of-contact email. It says the saved method could not be charged, gives the grace-end date, confirms the add-on keeps working while payment is retried, and directs you to update the card under Billing. If grace ends unpaid, one [Add-on name] paused email says the add-on paused, your plan and the rest of the store are unchanged, and you should check the card under Billing before buying the add-on again. A successful add-on renewal sends a payment confirmation email with the tax invoice attached (see the payment confirmation email).

Selecting Cancel Add-on schedules every add-on with a future paid-period end, not only Appointments. The add-on keeps working until that date and is excluded from later renewal charges. The card changes from Renews on [date] to Cancelled · active until [date] and removes Cancel Add-on. A monthly add-on on an annual plan ends on its own monthly date, not the plan's annual renewal date. When cancellation is scheduled and the service returns that date, the success message says Add-on cancelled. It keeps working until [date].

If a non-Appointments add-on row has no date, the dialog says Cancel your <add-on name> add-on? If you've paid for the current period, it keeps working until that period ends. The Appointments fallback instead says Cancel your Appointments add-on? You will lose access at the end of the billing period. After confirmation, BillionBiz first tries to use the active plan's future end for a priced add-on. It cancels immediately only when no paid period can be identified: the add-on is free or has no price, the account or grant is complimentary/non-billable, or an older paid record has no future add-on or active-plan end date. An immediate cancellation shows Add-on cancelled. If an undated cancellation resolves to the plan's future end, the success message includes that date instead.

My add-on stopped working

For a monthly add-on on an annual plan, the add-on can pause after a renewal charge fails, the 24-hour retry also fails, and the 48-hour grace ends. This restart path applies to every monthly add-on, not only Appointments.

Why does the Appointments card show a date two days away?

During renewal grace, the Appointments card uses the 48-hour grace-end expiry for its Renews on [date] display. The retry still happens after 24 hours; the visible date is when Appointments will pause if renewal remains unpaid, not the annual plan's renewal date.

I was charged for a renewal but can't find the invoice

Payment is recorded before invoice creation, so a bookkeeping failure can leave the charge visible without its invoice. Do not repeat the renewal purchase to create another invoice.

If an add-on payment fails and a later retry succeeds, the purchase activates the add-on once. A full refund removes the quantity bought by that payment; a partial refund leaves the add-on active at its existing quantity. If a full refund leaves no units, the entitlement is cancelled. The card no longer shows an active badge or Add Another App; it returns to Buy Add-on.

Cancelling your subscription

On v2, a cancel subscription link opens a confirmation dialog explaining that your store will revert to the free plan at the end of the current billing period and you won't be charged again. Confirming with yes, cancel submits the cancellation immediately; keep plan dismisses the dialog without changing anything.

Choosing or changing your plan

v2: the Change plan drawer and its Monthly / Yearly toggle

On the v2 skin the change plan button in the Billing & Plan page header opens the change your plan. drawer, a quick way to compare and switch without leaving the page. It has the same Monthly / Yearly toggle as the Plan tab.

If a paid plan has no yearly price, its row reads Yearly price not available for this plan on the Yearly view and its switch to [plan] button is disabled. Switch the toggle back to Monthly to buy that plan. The drawer remembers the cycle you chose, so the toggle on the Plan tab and the dialog stay in step with it.

v2: the Plan tab and the comparison table

On the v2 skin, open Settings → Billing & Plan → Plan. At the top, a Monthly / Yearly toggle sets the price shown on every card, and cards are grouped under Store plans and Hosting plans. Your current plan is marked; every other card has an Upgrade to [plan] or Downgrade to [plan] button. A downgrade card that would lock something shows how many limits would be exceeded, and choosing Downgrade to [plan] first opens a Move to [plan]? confirmation that lists what stays in your account but goes read-only above the new limit (or "Nothing in your account exceeds this plan's limits."), with Keep current plan and Continue.

Below the cards sits the compare all plans table ("what you get"). It is open by default, so you see every plan side by side without clicking. The header row is a button: click it to collapse the table, and click it again to reopen it. It resets to open each time you load the page.

Troubleshooting: "I can't see the comparison table." It is collapsed; click the compare all plans header. "There is no switch button on my plan's column." That column is your current plan.

Pay in the in-app checkout

Plan switches and add-on purchases are paid in a BillionBiz-branded dialog, powered by Razorpay (its footer reads Payment secured by Razorpay). You reach it from Continue to Payment on the plan switch screen, from Buy Add-on / Add Another App on Billing → Add-ons, and from the hosting add-on purchase (see Hosting add-ons). The dialog has three areas side by side:

• Order summary (left): the item title, Review your payment, Base amount, GST (N%) and Total due. These match the totals shown before you opened the dialog. Below the totals, under a Contact heading, is the single Mobile number field. It appears once for the whole checkout, whichever method you pick.
• Payment-method list (middle): a vertical list of methods. Each row shows an icon, the method name and a short hint, for example Scan and pay (UPI QR), Credit and debit (Cards) or 3 banks (Netbanking). The selected row is highlighted with an accent bar.
• Method panel (right): the method's title, its own fields or provider tiles, and one Pay button at the bottom. The X (Close checkout) button sits at the top of this panel.

On a narrower window (below about 900 pixels) the order summary, with the Mobile number field, collapses into a strip above the method list and panel.

Unavailable methods and providers

A method or tile that cannot be used right now is shown disabled, so you are never left with an empty list. In the method list a disabled row shows the method name on its own line, with a lock chip on the line below it, replacing the description. Hover the chip to see the full reason:

Individual bank or wallet tiles inside a method are dimmed and show the longer reason as text under their name (Available from ₹X or Temporarily unavailable). If no method at all can be used, the right panel shows No payment methods are available for this order right now. Please contact support.

In Card EMI, banks that cannot take your amount appear greyed in the EMI bank dropdown with the same reasons. A method is selectable only if at least one of its providers is usable.

Netbanking search

Under Netbanking, Popular banks lists up to six large banks first, but only banks your account actually returns. Type in Search all banks to filter the full All banks list by bank name; while you are searching, the Popular banks row is hidden. If nothing matches the dialog says No matches. Try a different name. Greyed bank tiles follow the same rules as above.

Field validation

Fields check themselves as you type and show a red message under the field after you leave it. Typing in a field clears its message until you leave it again. The Pay button stays disabled until everything is valid, and a line under it says what is still missing.

The line under the Pay button names the next thing to fix, in this order: Choose a payment method to continue., Enter your mobile number to continue., Complete your card details to continue., Choose an EMI bank to continue., Choose an EMI plan to continue., Select one of the options above to continue. After a failed payment the Security code field is cleared and shows Security code cleared for your protection. Re-enter it to try again. until you type it again.

The bank or 3-D Secure window. Many card, netbanking, wallet and UPI QR payments open a separate window or popup for your bank's authentication or the QR code. Allow popups for the admin panel's address. If the window has not appeared after a few seconds, a message reads "Your bank or payment provider may have opened an authentication window. Check it and allow popups." For security the security code is cleared from the form once you press Pay.

If you close the dialog. The X (Close checkout) button returns you to the billing screen and shows Checkout closed. No payment was made. It is disabled while a payment is processing or being verified, so a payment already captured can never be paid twice.

If the payment fails. The dialog stays open and a red alert titled Payment didn't go through appears above the Pay button. A specific reason from the bank or Razorpay is shown only if it adds information beyond the title; generic reasons are not repeated. The alert ends with Check your details and try again, or choose another payment method. Your order is kept. To retry: first re-enter the Security code, which was cleared when you pressed Pay and now shows Security code cleared for your protection. Re-enter it to try again.; then correct any details or choose another method, and select Pay again. If you closed the bank window yourself, select I closed the payment window — return to checkout; a warning reads "Only retry after confirming the previous payment was not completed." If no result arrives within about two minutes the dialog shows "Still waiting for the payment result. Check the payment window before retrying." and does not retry automatically.

If verification fails. The message Payment received, but verification failed. Retry verification without paying again. appears and the button becomes Retry verification. Use it; do not pay again.

As soon as payment is confirmed, your plan switches immediately and your new features and limits are available at once.

What happens when you downgrade

If you select a lower-tier plan and your current usage exceeds what that plan allows, BillionBiz shows a Downgrade Impact screen before proceeding. It lists every limit you would exceed — for example, if you use 800 product slots but the target plan allows 500. You must read and acknowledge the impact before the switch completes.

Each exceeded limit expands into two lists, and it is worth knowing exactly how they are built:

• Will remain active — the items the target plan still has room for. They are kept in the order they were created, oldest first — matching what actually happens after the switch, because the platform locks your newest items first and restores your oldest items first. Your longest-standing items are the safest ones.
• Will be disabled — everything from the point where the plan's allowance runs out.

Plugins work differently. If you have more plugins installed than the target plan allows, the plugin row lists every plugin under Will remain active, with the line "All N existing item(s) stay active and editable — new ones are blocked until you are within the limit", and nothing under Will be disabled. Every installed plugin stays active and keeps its settings; the lower limit only stops you installing new plugins until you are back under it (by uninstalling some) or upgrade again. If plugins are the only limit you exceed, no 24-hour grace period starts: the screen shows "Nothing is switched off and no grace period starts." and the checkbox you tick reads "I understand that I will not be able to add new items beyond the new plan's limit". The Feature limits will be exceeded banner in the plan dialog likewise says everything you already have stays active and editable. Shipping plugins never count toward the limit at all. A plan that does not include plugins (Free) is treated as an allowance of 0, so with any non-shipping plugin installed the plugin row appears there too, for example "Plugins — 3 current → limit 0", and the same rule applies: all three stay active, and new installs are refused until you upgrade or uninstall plugins down to the allowance. Uninstalling a plugin takes effect immediately and lowers the count. See Plugins for the exact message you see when an install is refused.

The split is measured in the same units as the limit itself, not in rows on screen. For products that matters: each product counts one slot per sellable SKU, so a product with three colour variants uses four slots, not one. A single variant-heavy product can therefore be the one that crosses the line, and you may see a product with many variants marked for disabling while several simpler products after it stay active. That is the allowance being spent, not an ordering mistake. The summary line above each list always reports slots; the list headings report how many actual items are in the list below them.

Each list shows only the first few items inline, with a "+ N more" line underneath. If you are over a limit by a large amount there is a second, larger cut behind that: the panel is sent at most 50 affected items (oldest first) no matter how far over you are, and it tells you when that has happened. So on a store hundreds of items over its cap, the "+ N more" figure counts what is left of those 50 — not the full remainder. The slot counts on the summary line above each list are never capped and are always your real totals.

If your subscription lapses

Subscriptions can enter a short Grace Period if a renewal payment fails — for example, a saved card expires. During the grace period, your store and all your data remain fully intact and the admin panel stays accessible. A notice on the Billing screen explains the situation and prompts you to update your payment method or renew.

Downgrade grace period. When you move to a lower plan, a Plan Downgrade Grace Period Active banner at the top of the admin panel shows the hours left. It reads "Usage limits will be enforced in" that many hours, then "Features not in your new plan, such as Google sign-in for customers, are already switched off. Review usage or upgrade." So the split is: usage limits (products, staff, storage and so on) are enforced only after the grace period ends, giving you that time to trim usage; features that are not part of the new plan, for example Google sign-in for customers, switch off immediately and do not wait for the grace period. Plugins are not part of this: installed plugins are never switched off when the grace period ends, and a downgrade where plugins are the only limit exceeded starts no grace period and shows no banner. If a feature stops working right after a downgrade, check whether the new plan includes it in the comparison on Pricing & Plans.

If the grace period expires without payment, the subscription moves to Suspended — the store goes temporarily offline, but nothing is deleted. Resolving billing restores everything immediately.

"We couldn't verify your plan right now"

Every time you save something that counts against a plan limit (for example a product, variant, or inventory change), BillionBiz checks your plan. If that check can't get an answer at that moment, because of a brief platform hiccup and not a problem with your account, you'll see the message "We couldn't verify your plan right now. Please try again in a moment."

• The admin panel stays fully usable. You are not locked out, and your subscription is unaffected.
• The action you just tried was not saved. Wait a few seconds and try it again.
• If your plan was confirmed recently, saves keep working through a short outage without showing this message at all.

The full-screen Your Subscription Has Expired screen appears only when your subscription has actually expired or has no plan attached. If you see that screen while your Billing tab shows an active plan, reload the page; if it persists, contact BillionBiz support.

Paying for BillionBiz itself

Everything above is about your own subscription fee to BillionBiz — a separate, distinct transaction from the payments your customers make on your store. For how customer payments flow to your bank account, see Finance: Payouts, Settlements & Invoicing.

Next steps

• Pricing & Plans (Free / Starter / Growth / Pro / Max) — full feature and limit comparison across tiers.
• Finance: Payouts, Settlements & Invoicing — how customer payments reach your bank account.